What are your people ordering?

January 14, 2010 — Leave a comment

Most of my writing takes place at Starbucks with only a legal pad and a pen. I'm a simple writer who gets everything down on paper to organize my thoughts, then I pick out the cream of the crop, then type it up.

Several months ago while at Starbucks ordering green tea (I've already got enough energy, I don't need any caffeine) the bartista took my order for green tea, then proceeded to ask me if I wanted to purchase any coffee beans to-go.

Did I miss something?

As someone who ordered tea, not coffee, I felt it was odd that he offered to sell me coffee beans, after I didn't order coffee.

I know he was probably trained to ask all of his customers that same question, regardless if they ordered a plain coffee, were just purchasing a gift card, or purchasing green tea. But I thought it pointed out a great concept for us to realize as leaders.

In our everyday communication with our staff and people, it's important to know what our staff is ordering up.

Here's some good questions to get you started:

  • What do they want?
  • What are their needs?
  • What do they want to have as a result of working with you?
  • How do they want to feel by working with you?

When talking with your staff, are you trying to motivate them with pay incentives and increased benefits, when what they really need is to know that their job makes a difference?

When talking to your staff, are you trying to motivate and influence them with public appreciation and recognition, when all they need is a little more freedom to do their job without management monitoring their every move?

I guess my main thought in this post is to listen to what your people need and want, then give it to them.

The first step is to listen, then the next step is to give it to them.

Christopher L. Scott

Posts Twitter Facebook Google+

Christopher Scott is Small Groups Pastor at Rocky Hilly Community Church in Exeter, CA. He has more than ten years of experience leading volunteers, running nonprofit programs, and teaching the Bible in small group settings. He holds a bachelor's degree from Fresno Pacific University and master's degree from Dallas Theological Seminary.

Disclosure of Material Connection: Some of the links in the post above may be "affiliate links." This means if you click on the link and purchase the item, I will receive an affiliate commission. I also may have received one or more of the products or services mentioned above for free in the hope that I would mention it on my blog. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."