Here's a few more notes from Jim Collins' talk at the Chick-fil-A Leadercast I attended on May 7th.
Most overnight successes were about 20 years in the making –
After 13 years Starbucks only had 5 stores. Sam Walton, founder of
Wal-Mart took years to get his second store open. How crazy is that!
Probably the two most recognizable brands in the world took years and
years to get up and running.
Think about this as you're trying to get something up and running as a
leader. I often feel discouraged with some of the
leadership classes and seminars that I do that seem to take forever to
get up and running.
Embrace the genius of "and" – This is something to play with.
Instead of always saying the word "but" or "although" try using "and."
And is a great encouraging word, while "but" and "although" are
discouraging words. They both stop a conversation and discourage
further progress. But "And" encourages things to keep moving forward
and to keep going.
Anytime you use the word "but" it discounts and
discredits whatever was just previously said. If someone says,
"Christopher, you're a great leader, but you fail to confront people
when they're wrong." Yes, that person started to give me a compliment,
but he just took the compliment away when he said, "but."
The word "and" is best used when generating ideas on new things and
trying to solve problems.